ABSA Platinum clients get pathetic service

Earlier this year my card got swiped by an ATM, I called in and had to wait for close to a month for my new card to be delivered as ABSA's provider DSV Mounties was having major issues. My debit card was swiped by an ATM again now on 7 Sep 2017, I called in and was told that my replacement card cant be delivered and I would have to go into the branch to collect. I then went back to the Platinum call centre and explain my situation they then arranged for the delivery of of my new debit and credit cards. DSV called me the next day and I then confirmed about 3 times that the card should come to my work address as I dont have time to go collect it in the branch. I call in this morning to the Platinum line to find out if my card is on the way, the agent tells me yes its on its way to the branch. After waiting on the line for more than 35 minutes, she was able to re-route it to my work, however I have to wait another week for delivery due to an error on ABSA's and DSV side. The agent also tells me that DSV confirmed that I did not mention that I want it delivered to my work. I say that now a third party company is calling me a ****, please get the call recording as this is my second delivery in one year through DSV which has gone wrong. I will not be called a **** by DSV whilst I have no dealings with them and dont care to have any dealings with them in the future, please ensure that the call from DSV to me on 1 Sep 2017 is retrieved and confirm how many times I confirmed my delivery address - ABSA does not care about what their customers go through to have basic functions taken care off. FNB arranges for delivery of the cards easily and effortlessly whilst ABSA would like everything to be done at the branch. I have had enough with ABSA. If this is Platinum treatment I wonder how much worst the treatment is with other card holders.