1 reviews | Active since Dec 2016

24 Feb 2017, 15:19

ABSA Platinum account

<p>I have been using ABSA for many years and switched to the platinum account 2/3years ago. To date I still do not have a priority banker, everytime I enquire at the branch (Sandton mostly) they claim those services don't exist yet they continue to advertise them and bill me for them. </p> <p> </p> <p> </p>

0
Replies (10)
Absa
Absa's reply27 Feb 2017, 09:41
Official

Dear Customer

Thank you for bringing this matter to our attention. Kindly provide us with your account number to log a formal complaint for investigation. We will investigate the matter and furnish feedback shortly.

Kind regards
Nthabiseng Sibande
Group Customer Care
Absa Bank Ltd

Best regards,

Absa
Absa's reply27 Feb 2017, 10:08
Official

Dear Customer

Thank you for bringing this matter to our attention. Kindly provide us with your account number to log a formal complaint for investigation. We will investigate the matter and furnish feedback shortly.

Kind regards
Nthabiseng Sibande
Group Customer Care
Absa Bank Ltd

Best regards,

Absa
Absa's reply27 Feb 2017, 10:08
Official

Dear Customer

Thank you for bringing this matter to our attention. Kindly provide us with your account number to log a formal complaint for investigation. We will investigate the matter and furnish feedback shortly.

Kind regards
Nthabiseng Sibande
Group Customer Care
Absa Bank Ltd

Best regards,

's update27 Feb 2017, 11:56
Reviewer Update

Hi

I cannot put my account number on this platform. Please send me a direct mail at: **********

Absa
Absa's reply27 Feb 2017, 14:40
Official

Dear Customer

Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback shortly.

Kind regards
Nthabiseng Sibande
Group Customer Care
Absa Bank Ltd

Best regards,

's update23 Mar 2017, 15:19
Reviewer Update

Hi, since supplying my private email address this matter has not been followed- u or addressed. Please stop sending an automated response and actually solve this matter!

's update07 Apr 2017, 15:18
Reviewer Update

Hi

I am still waiting a reponse, 1 month later.

Absa
Absa's reply10 Apr 2017, 10:26
Official

Dear Customer

For us to investigate we need to have your account number so that we can get into your profile. We need to know which client we are talking to otherwise we dealing with too many clients.

Kind regards
Nthabiseng Sibande
Group Customer Care
Absa Bank Ltd

Best regards,

's update11 May 2018, 14:26
Reviewer Update
Hi I still have not received assistance in this matter. I requested that you email me on my private email address so I can provide the required info. My email address once again: **********
Absa
Absa's reply14 May 2018, 13:17
Official

Dear Customer

Please respond on private and the public will not see your private details.

Kind regards
Nthabiseng Sibande
Group Customer Care
Absa Bank Ltd

Best regards,