JK
Jason K

1 reviews | Active since Aug 2021

10 Aug 2021, 16:29

ABSA places 93 year old women under immense anxiety and duress.

To set the scene, I take care of my 93-year-old grandmother and take care of her financial affairs. ABSA bank credit card division has been hounding my poor grandmother threatening her with lawyer action for the past 6 months relentlessly putting this poor woman under the most insane amounts of anxiety.

I have risked my gran's health by taking her into the bank repeatedly and I have cancelled her credit card 3x taking the documentation offered by the ABSA branch in Plumstead, emailed their legal collection agency and yet still threatening sms' and unlimited calls to my cellphone and home phone keeping me from my day to day for R46 in admin fees.

The bank is a joke, they are hounding and harassing people with this nonsense so that they can loan out money so's to create money out of thin air, I have had enough and I will be going to every news outlet, social media platform and I will spread this amongst my corporate constituents as to ABSA's **** poor process and their outright disgraceful behaviour. My gran has a substantial amount of money in fixed deposits which I will be removing, I am done with this disgrace of a bank.

ABSA must fall.

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Replies (1)
Absa
Absa's reply11 Aug 2021, 10:32
Official
Dear Jason Ash Kuttel
 
Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically within the next four hours. 
 
The reference number to your complaint is C-***2
 
Kind regards,
Rezona Louw 
Group Customer Care