JW
Joelene W

1 reviews | Active since Mar 2014

16 Jun 2015, 10:03

ABSA Pinetown Bad Service

Hi there<br> <br> My partner took his lunch to \quickly"go to the bank only to spend over an hour in the queue of a not busy bank.<br> <br> There were several people complaining about the service a 1 couple were already in the queue for an hour. <br> <br> The person who is meant to be on the floor to see if people need help was of course no where to be found.<br> <br> This isn't the first time this has happened and to be honest if it was not an urgent banking we had to do we would have kept it till we were home in our area and used our area ABSA.<br> <br> The sad part is not even the lazy slow tellers apologized to the customers they didn't even give eye contact not even greeted when we got to the teller.<br> <br> If this is the calibre of staff you hire then that will explain a lot <br> <br> Pinetown ABSA is the worst for service"

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Replies (1)
Absa
Absa's reply17 Jun 2015, 11:06
Official
Hello joelenewe,

Dear Customer


Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback shortly.

Kind regards


Daphne Le Grange

Group Customer Care

Absa Bank Ltd