ABSA Personal Loans - Terrible Service

Terrible experience and service (I am yet to receive the service). I app**** on 3 May for a Personal loan online. I accepted the offer same day. I had to follow up myself on Thursday 5 May for any feedback. I was promised a priority call the next morning.... it is now the 11th May and I have had to call the call center daily only to be told the same thing ' I have sent and e-mail and escalated, you will receive a call', some ladies managed to speak to the relevant agent... but still nothing. The ladies at the call center cannot do anything more - they are in the firing line by us as angry customers yet their hands are tied and the responsible agents take their sweet time. For a business that makes money out of such deals there is no urge to gain customers. I see I am also not the first to experience this - what are they doing to improve? Saddening as I had a complete opposite experience years ago when doing the extract same thing.