AZ
Antoinette Z
1 reviews | Active since Apr 2020
11 Apr 2020, 22:11
Absa personal loans PATHETIC
Since January 2020 I asked only to move my debit order date, Absa personal loans deducted my account twice ever since. I have been phoning, going to different branch. ONLY to do each month the reversal on my own. TODAY the 11th April I received my statement just to be notified that my account is in arrears. Of WHAT??? FOR ABSA employees that can't just setup the debit order correctly???
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Absa's replyOfficial
14 Apr 2020, 13:13Dear Antoinette van Zyl Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback/resolution via email or making contact with you telephonically within the next four hours . Kind regards,Rezona Louw Group Customer Care
Absa's reply14 Apr 2020, 13:13
Official
Dear Antoinette van Zyl Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback/resolution via email or making contact with you telephonically within the next four hours . Kind regards,Rezona Louw Group Customer Care