Absa Personal loans mistake now my problem poor service loan declined but approved

Absa Personal loan

I have a personal loan with Absa, I initially had a loan of 15000 with a balance of 11000. I then did a top up application on that loan which declined to my knowledge December 2015 for an amount of R227000. Last year in January 2017 I went to the bank and the consultant advises me that I have 5 years left on my loan to my knowledge why should it take so long to free of a R15000 loan.

The consultant advises me that I have a loan for an amount of R227000 I was totally shocked however he advises me that out of that loan amount I would be able to access R171000 and my installment will be R5900 as my interest rate is 18.5% on the loan. He explained to me that it was probably a system error that's why this had happened. I was paid out a total of R171000 +-. I went to Absa 2 weeks ago just curious as to whats going on with this loan.

So my current outstanding balance on the loan is R193000 please bare in mind that I have been paying R5900 for the loan plus about R800 for credit life on the loan which I did not sign up for, for the past 14 months I have requested for this credit life to be cancelled at Absa overport city and I signed the documents with the branch and this still has not been cancelled no one is able to assist me in a branch or on the phone as to how this was activated baring in mind paying for the past 14 months totals to R11200 which I can probably not get back as no one can point me in the direction as to how this was activated.

When I call the Absa Personal loan department they are unable to assist me and refer me to go into a branch I have spent hours and hours and hours on the phone sending emails and not getting a response from Absa. I went into Absa pavilion 2 weeks ago they logged a complaint and said I will be contacted. I have not heard from them since. Absa you are now holding me liable for R227000 as a result of your system errors I am paying interest and a loan amount of R227000.

I have been banking with Absa for many years and I'm really disappointed now that it has come down to such poor service.