ABSA PERSONAL LOANS

On the 29th June 2021 I contacted ABSA Personal Loans due to a double debt order for which I did not otherize….

I was told a refund would take place and that it will be rectified in 3 – 5 working days

Today is 12 July 2021 It is now 9 working days later and still nothing

After 9 phone calls where the call centre agents put the phone down as the cannot help me… for which I am paying for the call I then get told I need to go to a branch (During Level 4 Lockdown) which puts me on the phone with them .

I then get an sms stating my account has been handed over to MBD as it is in arrears… yet it is was double paid…

ABSA Loans still has not rectified the problem or contacted me…