ABSA Personal Loans Disappointing

I app**** for an ABSA Personal Loan for an emergency online on Tuesday, 17 May 2022 and was provisionally approved. I received an automatic notification that I would be contacted by a consultant. This never happened and I called ABSA Loans Department on Friday, 20 May 2022 to follow up. Was told that I needed to send my documents which I did on the same day. On Monday, 23 May 2022, I received a notification that my documents were rejected due to the size of the mail and I subsequently re-sent all of my documents to the e-mail address provided. I received a notification back saying that my documents has been received and that my application will commence. Today, Friday, 25 May 2022, I get an SMS notification stating that my application has been cancelled because I did not provide my documents???? Never at any stage did I get any phone call from ABSA. In fact, I called the Loans Department earlier, however, there is no answer. I did the following up and now the entire week has been wasted. This is terrible customer service.