ABSA Personal loans department a very unhappy client

I am having a major headache with Absa personal loans department. On the 13 March 2023 I requested a settlement letter, which I received the same day and then did a eft for that amount the same day. So after not receiving my payed up letter by May 2023 I called Absa loan department and they put me through to the debt depart and said that I need to first speak to them. I spoke to Brandon and he said he need to process it and then do a payment to me as they ow me money now. I said what really that is great. He said it would take 5 to 7 working days. The next Month I called in again and came to Nevan Cupido, He said that he will have to do the process again for some or other reason. So we went through the same process again and it will take 5 to 7 working days again. So now end of April and End of May I received statements that said that I am in arrears, which I didn't bother with, since in my mind they are busy processing this and sorting it out. And to top it all at the beginning of June I think I received a payment into my bank account. So I assumed it to be ABSA payment of R2583.04. They never told me how much they owed me, so I never knew the amount. Then I get a call from MBD, ABSA attoneys, that I am in arrears and need to settle the amount of R2014.21. I explained myself and they said I should go into the ABSA bank to sort this out. I went to the bank on the 19 June 2023 and Lebo helped me to understand what is happening, She really helped me out and I found out that someone in the loans department payed out the wrong amount, They should have paid R568.83 and paid out to me R2583.04 which no one bothered to call me or inform me in any way form or means. This was a shock to me how can a professional institution like ABSA bank make such a mistake and not inform me. And to top it all off set there MBD lawyers on me as if I am a bad debtor. I have logged a complaint with ABSA complaints department and received a letter from Deborah Narayadu stating that she will investigate the matter and get back to my with in 1 to 2 days. As of yet I haven't received any response to the matter. Only 4 calls from MBD today, 2 of which you answer and the call drops. Has anyone had this problem with ABSA personal loans and if so how did you sort it out.