Absa Personal Loans Day Light *******

I settled an Absa personal loan through debt consolidation over 4 years ago (consolidation loan settled the loan with Absa directly). Thereafter I call Absa call centre and was told that the account is settled and will be closed. Since 2 months ago, I have now been receiving lawyers letters and phone calls advising that I owe Absa over R 16 000! Over 4 years, and I have not heard a peep from Absa - no debit orders or phone calls but all of a sudden I am handed over to lawyers?? How does this happen. When I spoke to Brookes & Luyt (Absa's lawyer) they told me they cannot escalate and I have to call the call centre - after holding for over 20 minutes on the call centre I gave up. I do not have time to sit on the phone idley for 20 minutes and it is beyond me how this has become my issue to resolve when this was supposed to have been a non-issue 4 years ago. I am still being harassed on the daily and receiving registered post from their lawyers. I do not owe Absa a cent! Nevermind R 16 000. Be careful all.