SM
Simone M
1 reviews | Active since Jun 2021
01 Jun 2021, 16:02
ABSA Personal loans
Despite attempts to get hold of the staff in the ABSA personal loans division to ask why they have deducted money out of my account twice in one month. I am now unable to pay my bond as ABSA has now over-withdrawn money from my account. I am extremely disgusted at the service shown by ABSA. They could not even answer my question via email as to why they have deducted more than the agreed upon amount.
Helpful (0)
Replies (4)0
Replies (4)
Absa's replyOfficial
02 Jun 2021, 11:51Dear Simone Mackrill Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or making contact with you telephonically within the next four hours . The reference number to your complaint is C-***1 Kind regards,Rezona Louw Group Customer Care
Absa's reply02 Jun 2021, 11:51
Official
Dear Simone Mackrill Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or making contact with you telephonically within the next four hours . The reference number to your complaint is C-***1 Kind regards,Rezona Louw Group Customer Care
SM
Simone M's updateReviewer Update
10 Jun 2021, 22:24Update. I received one call at 4pm during a meeting. I was busy and was unable to check my phone during the meeting. That was the extent of the contact attempted by ABSA. I went into the branch and got my refund. It is now a week later and ABSA claims I am in the rears... How is it possible that in one week of them refunding me I am suddenly the guilty party?
ABSA will call you every hour if you owe them 10c. If they owe you money or an explanation they will put in zero effort in to help you.
ABSA will call you every hour if you owe them 10c. If they owe you money or an explanation they will put in zero effort in to help you.
SM
Simone M's update10 Jun 2021, 22:24
Reviewer Update
Update. I received one call at 4pm during a meeting. I was busy and was unable to check my phone during the meeting. That was the extent of the contact attempted by ABSA. I went into the branch and got my refund. It is now a week later and ABSA claims I am in the rears... How is it possible that in one week of them refunding me I am suddenly the guilty party?
ABSA will call you every hour if you owe them 10c. If they owe you money or an explanation they will put in zero effort in to help you.
ABSA will call you every hour if you owe them 10c. If they owe you money or an explanation they will put in zero effort in to help you.
Absa's replyOfficial
11 Jun 2021, 15:13 Dear Simone Mackrill Thank you for your posting.
Please refer to our email send to your personal email address.
Kind regards,Rezona Louw Group Customer Care
Please refer to our email send to your personal email address.
Kind regards,Rezona Louw Group Customer Care
Absa's reply11 Jun 2021, 15:13
Official
Dear Simone Mackrill Thank you for your posting.
Please refer to our email send to your personal email address.
Kind regards,Rezona Louw Group Customer Care
Please refer to our email send to your personal email address.
Kind regards,Rezona Louw Group Customer Care
Absa's replyOfficial
14 Jun 2021, 08:17Dear Simone Mackrill Thank you for your posting.
Please refer to our email send to your personal email address.
Kind regards,Rezona Louw Group Customer Care
Please refer to our email send to your personal email address.
Kind regards,Rezona Louw Group Customer Care
Absa's reply14 Jun 2021, 08:17
Official
Dear Simone Mackrill Thank you for your posting.
Please refer to our email send to your personal email address.
Kind regards,Rezona Louw Group Customer Care
Please refer to our email send to your personal email address.
Kind regards,Rezona Louw Group Customer Care