LC
Lester C
1 reviews | Active since Aug 2021
26 Aug 2021, 08:38
ABSA Personal Loans
My wife paid her personal loan off 13 months ago. She gets phoned at least once a week to tell her that she has a zero balance...WHY????? Now suddenly she gets an SMS to say that she has an outstanding payment of R1605.01. We have been to a branch at Northgate without this joke being sorted. Do we need to take legal action against you ABSA. Affecting a persons credit record in error doesn't seem to bother you.Get your &*%$# together now !!!!!!
Helpful (0)
Replies (1)0
Replies (1)
Absa's replyOfficial
26 Aug 2021, 10:49Dear Lester
Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology. Your complaint reference number is C-***4. I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback within the next four hours. Kind regards, Daphne Le Grange Group Customer Care
Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology. Your complaint reference number is C-***4. I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback within the next four hours. Kind regards, Daphne Le Grange Group Customer Care
Absa's reply26 Aug 2021, 10:49
Official
Dear Lester
Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology. Your complaint reference number is C-***4. I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback within the next four hours. Kind regards, Daphne Le Grange Group Customer Care
Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology. Your complaint reference number is C-***4. I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback within the next four hours. Kind regards, Daphne Le Grange Group Customer Care