CK
Chad K
1 reviews | Active since Nov 2022
10 Jan 2025, 11:16
ABSA personal loan - ZERO SERVICE
On the week of the 12th Dec 2024 I app**** for a personal loan, the system said someone will contact me. A week later someone called to confirm that I will be called, I asked for a call same day as another company was also quoting me, that was LAST YEAR - still NO CALL. I recieved sms's asking me to reply 'yes' to continue the application, I've rep**** 'yes' 24 times! STILL NO CONTACT!! Being an ABSA client, I find this especially disgusting service! Time to move bank I think.
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Absa's replyOfficial
10 Jan 2025, 12:28Dear Chad Kloppers Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number to your complaint is C-***4. Kind regards,Group Customer CareRezona Louw
Best regards,
Absa's reply10 Jan 2025, 12:28
Official
Dear Chad Kloppers Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number to your complaint is C-***4. Kind regards,Group Customer CareRezona Louw
Best regards,