JB
Jolandyn B
1 reviews | Active since Dec 2010
13 Dec 2024, 07:13
ABSA Personal Loan Settlement letter
I submitted a review on ABSA on 29/11/2024 and ABSA rep**** the same day. Even giving my a complaint number which is C*****************9 but still nothing has been done about my complaint.
They promised either calls or emails. Nothing Zilts Zero.
The Complaint was I settled my ABSA Personal loan and is struggling to get a paid up letter. It is now 80 days since I settled my account, but was promised that I will get the letter within 30 days.
Still nothing.
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Absa's replyOfficial
13 Dec 2024, 09:29Dear Jolandyn Bruce Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number to your complaint is C-***9. Kind regards,Group Customer CareRezona Louw
Absa's reply13 Dec 2024, 09:29
Official
Dear Jolandyn Bruce Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number to your complaint is C-***9. Kind regards,Group Customer CareRezona Louw