GT
Gilbert T

1 reviews | Active since Aug 2018

03 Nov 2020, 12:30

ABSA PERSONAL LOAN POOR SERVICE

Good day. During pandemic absa gave myself three month relief due to financial constraints but I requested further three months they refused than I had become two months in arrears for my personal loan. On the 3rd month upon requesting for settlement amount than they started to sent me from pillar to post. My account is with attorneys that their telephone numbers are not existing and refused with settlement amount.

Until I go fight at poor branch that is when I get settlement amount than I settled.

Such poor service threating client like they will not honour their agreement of repayment. I will not recommend Absa to anyone

Now they are busy charging internet banking fees which is very huge amount on daily bankings

0
Replies (1)
Absa
Absa's reply03 Nov 2020, 14:53
Official
Dear Gilbert, Thank you for bringing this unfortunate matter  to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback / resolution via email or making contact with you telephonically within 4 hours.  I look forward to being of service to you.  Vanessa Crowe