Absa personal loan department

I have been a customer of Absa for so many years now. Today i am so unhappy and feel like moving to another bank. I have a personal loan with absa and my first payment due was in march 2020. I sent the loan department an email on 15 april 2020 asking for a payment relieve during the difficult time with the Covid-19 pandemic. On the 28 april 2020 absa took a debit order from my account for the personal loan. This morning on 30 april 2020 absa took another 2 debit orders from my account. This means that i paid my loan now for 3 months. Phoned the personal loan department this morning and they can only refund x1 payment which will take between 48 hours before the money will be paid back to me. I asked the lady from asba what is going on as i want my money back as i also have other debit orders to take off. She said phone back on Monday as tomorrow is a public holiday and we are not open. This is so sad!