IM
Itumeleng M
1 reviews | Active since Mar 2014
24 Mar 2020, 09:29
ABSA personal loan delays
My personal loan application was approved then I received the message for the payout now when I call back I'm being told that my application is at the verification department and that the documents they received on Friday were blank?
Applying for a personal loan online is supposed to be quicker than doing it in the bank yet it seems to be not true in this case.
I received the message: "Kindly contact your point of application to finalise the payout of your approved ABSA Personal Loan - Ref ***."
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Absa's replyOfficial
24 Mar 2020, 10:07Dear Itumeleng Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further update/ feedback via email or making contact with you telephonically within four hours. Looking forward to being of service to you. Kind regardsNthabiseng SibandeCustomer Value ManagementAbsa Bank Ltd
Absa's reply24 Mar 2020, 10:07
Official
Dear Itumeleng Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further update/ feedback via email or making contact with you telephonically within four hours. Looking forward to being of service to you. Kind regardsNthabiseng SibandeCustomer Value ManagementAbsa Bank Ltd