Absa personal loan account problems

I have a personal loan account with absa which I have been paying well until recently due to the covid 19 pandemic.I app**** for relief and was successful. Towards the end of August I received an sms notifying me of the end of my relief and was asked if my salary is still affected due to the pandemic and I told them I still am and before I could get a response I received an sms notifying me that my loan account is in arrears ,a day later I received an sms from some MBD company saying my account was handed over to them and that I need to pay them R5000 in order for my account to be in good standing with their client.Im very disappointed with Absa and I hope I can get help from hellopeter because their lines are constantly busy.