ABSA Personal Loan

I’m writing this review today because I’m shocked with the horrible assistance, feedback and system of the ASBA Personal Loan Procedure.

On the 2nd of December I app**** for a ABSA loan through my Clear Score App (a loan that was offered through ABSA). I completed the online loan application and attached my ID, 3 month Bank Statement and my rental agreement for our current property.

I followed up the loan application on the 5th and there was a request for more documentations, as I am self-employed, I explained that my business is a small farm shop for the black community who lives close to us to get the necessary living its eg bread, milk, food, cleaning supplies basic essentials, and is not a big registered company.

ASBA confirmed that they understand and in that case i only require a letter from a bookkeeper confirming my profit and a 6 month bank statement.

I sent that in on the 5th and received a case number on the 5th as well.

The following day i followed up again and was informed that everything is in order and that my application was approved and that someone will contact me to finalize my loan and pay out. I was also reminded that i was still in my 3 to 5 days waiting period and the finalization can take up to the 12th to happen.

On the 11th when i called for a follow up i was told that everything is in order and that someone will contact me on the 11th or 12th for the finalization and pay out of my loan, on the 12th 08:04 i received a message reading " Absa: We tried contacting you regarding your loan application at ABSA Bank. We would like to follow up with you to conclude the application process. to receive a call within 24-72 hours reply YES or alternatively call us on ***.

I did reply YES and i tried contacting the number provided however no one called me back and of the 8 times i called the number provided 4 of those times i waited over 60 min to get transferred to a consultant after 60 min they just put the phone down in my ear.

I then called the number i have been dealing with the whole time to see if someone can assist me, then was told that they required my ID for a second time witch i happily emailed (rep**** on my case number) while on the phone with her, I was promised that it will not take another 3 to 5 days the ID is just to do a FICA. and that i will 100% receive a callback within the next 24 hours to complete and pay out my loan.

On the 13th i went into the ABSA Crossings Branch and opened a ABSA account to make the payout easier (had amazing assistance in the bank) i also requested that they assist with a follow up regarding my loan payout, unfortunately they could not as there systems went offline. i then called the follow up number that i have been dealing with the whole time from my cellphone and was again confirmed that i should just be patient someone will contact me for finalize the loan and pay out by latest today the 14th December 2023. This morning i followed up again and was promised a call back within 15 to 20 min to finalize my loan and pay out i waited 1 hour and 20 min and did another follow up this time i was told that i have not supp**** any business documents (i am not applying for a business loan, it’s a personal loan and I’m self-employed) i explained to her the discussion i had with the 1st lady regarding my documents and that i have supp**** what they required. she then just proceeded to inform me that my loan is not yet approved and that they can still cancel it should i not provide them with the SARS documents. (my small farm shop is not a registered company even) I was then told to wait another 24 to 72 hours for a call back even though i do not get a call back i should please not call again for a follow up.

Now I’m left not allowed to follow up, being told by 20 different people that everything was ready to complete and pay out to not knowing what to do.

Today is my last day to pay for what i needed this loan for, i have been on such an emotional roller-coaster thanks to ASBA who only contacted me back 2 times out of the 100 calls we had.

What do i do now?