Absa personal loan

In Dec I had tenants that moved out of my flat, part of my income was the rent I received. I contacted absa to do a patent restructure as I could not afford the instalment. Absa did not assist. I was handed over to mbd. From there a guy by the name of gladwin said someone from restructure will call me. I kept contacting them my self with no help as Gladwin says they will contact me. Then I get a call of the nimble group saying that I have been handed to them now without assisting me they handed me over for the second time, so I contacted hello Peter and with the assistance of this company absa had retrieved my file and my account with nimble was closed. Here again with no help they have handed me over to Daly. Daly contacted me and I had sent numerous emails informing them of what absa had done. They had asked me to put it in writing which I did. Now Daly comes back to me saying I need to make a payment arrangement with them cos it's being handed to them. According to absa I had app**** twice which was not the case. If I app**** once and it went through I obviously would have not app**** the second time. I did state to them that I had made a payment arrangement in november. To my understanding a payment arrangement and payment restructure is 2 different things. There's was no need to go through a debtor of they could assist with a restructure. After being a client for +-15 years the service from Absa is quite shocking and pathetic. It's either thry don't know how to value their customers or they are *********** in their work. I would like someone from Absa to give me a call where I could further explain should they not understand. And if this is not resolved then I certainly will be moving my accounts over to another bank. Please assist Hello Peter to this never ending problem with absa. Thank you