ABSA Personal Loan

Good day,

I tried applying online for a ABSA personal loan, when getting to the proceed page the following message pops up, Residential Status not provided.

We had this issue before, all my FICA docs are updated at the bank, all our company documents are updated, once or twice a year when we are forced to deal with the bank, either personal or through our company account we bump our heads??

Please let me know as soon as this can be resolved.