CK
Cherie-lee Kleinsmidt
1 reviews | Active since Jun 2022
08 Jun 2022, 11:28
ABSA/ Pep Cash send is horrible
Someone sent me money via Pep with an Absa cash send to book tickets for the kids to come home for school holidays, and although I have the Money send number and Pin correct I am constantly getting the Transaction 55 error. No one seems to be able to assist me at either Pep or Absa. I want my money. Can you get this sorted ASAP as I urgently need the money
Helpful (0)
Replies (2)0
Replies (2)
Absa's replyOfficial
08 Jun 2022, 12:49Dear Cherie-lee Kleinsmidt Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number for your complaint is C-***0. Kind regards,Group Customer CareRezona Louw
Absa's reply08 Jun 2022, 12:49
Official
Dear Cherie-lee Kleinsmidt Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number for your complaint is C-***0. Kind regards,Group Customer CareRezona Louw
Absa's replyOfficial
13 Jun 2022, 10:48Dear Cherie-lee Kleinsmidt
We refer to your complaint posted on Hellopeter.
Please accept our sincere apology for any inconvenience caused.
The reference number for your complaint is C-***0.
Kindly provide our office with the following details to ensure effective investigation and feedback.
1. Date and Amount of transaction.
2. Pin number.
3. ATM details.
Regards,
Rezona Louw
Specialist Case Manager: Social Media
Customer Value Management: Customer Care
We refer to your complaint posted on Hellopeter.
Please accept our sincere apology for any inconvenience caused.
The reference number for your complaint is C-***0.
Kindly provide our office with the following details to ensure effective investigation and feedback.
1. Date and Amount of transaction.
2. Pin number.
3. ATM details.
Regards,
Rezona Louw
Specialist Case Manager: Social Media
Customer Value Management: Customer Care
Absa's reply13 Jun 2022, 10:48
Official
Dear Cherie-lee Kleinsmidt
We refer to your complaint posted on Hellopeter.
Please accept our sincere apology for any inconvenience caused.
The reference number for your complaint is C-***0.
Kindly provide our office with the following details to ensure effective investigation and feedback.
1. Date and Amount of transaction.
2. Pin number.
3. ATM details.
Regards,
Rezona Louw
Specialist Case Manager: Social Media
Customer Value Management: Customer Care
We refer to your complaint posted on Hellopeter.
Please accept our sincere apology for any inconvenience caused.
The reference number for your complaint is C-***0.
Kindly provide our office with the following details to ensure effective investigation and feedback.
1. Date and Amount of transaction.
2. Pin number.
3. ATM details.
Regards,
Rezona Louw
Specialist Case Manager: Social Media
Customer Value Management: Customer Care