ABSA PENSIONERS TREATMENT AND EXPIRED CARD RENEWAL.

On the 17th August I went to collect my new savings card from Absa East Rand Mall. This was my experience.

I was informed earlier that my card was about to expire and that I could go to the nearest branch or to do it online. Absa has closed all small branches during covid resulting in long queues. I opted for the online option. On the online option when your card is about to expire, if you want to renew it, it will cancel your old card immediately even if your card is still valid for some time and you will have to wait for your new card with the result that you can no longer do any card transactions until you get the new card. (very, very inconvenient) I also opted to collect my card as I did not want to pay the delivery fee. I was contacted to collect my card about a week later. I went to ABSA East Rand Mall and was confronted by a long queue. As I am a pensioner I enquired if there was a pensioners queue. I was told their was none and had to wait my turn. I am afraid Absa has to learn some customer care as I have been a customer for over 25yrs and this is unacceptable and other banks do not treat their pensioners this way. After waiting for 1hr I finally got help at the customer care counter. I made my myself clear that this treatment was not acceptable. To crown it all if you get your card at the counter which the sms says is ready I spent another 30 min after doing finger prints and signing 4 times. That tells me the card was not ready and that it was generated when I came to the counter. 1hr 30min to collect a expired card is unacceptable. ABSA you will need to wake up or you will loose all your loyal older customers. You surely can do better than this experience I have had (Covid is not a valid excuse for this). If this is to continue I will seriously be looking for other alternatives which is in abundance. One positive is that ladies that helped me were polite and helpful.