Absa Pensioner complaint

I went on pension on the 01/12/2018 and as a new pensioner we are entitled to a pensioners gift of a certain amount. All the necessary forms were completed, and completed again but six months down the line I am still waiting for any news about my gift payment. I went through my line manager Nkhensaki Mdaka her line manager Kholisile Pindele his line manager Marius Alberts, Action line and our HR department - Charlene Kruger situated in KZN and Ouma Mafa who did not respond to the emails. Not one of the Absa employees have as yet put in any effort to finalise this matter. I have been treated with indifference by every one of these people. I find it extremely embarrassing and uncomfortable to have to report the matter in this way and have been treated with indifference and total apathy by very senior staff regarding my complaint. I have to beg Absa to payout what is owed to me. The only way that I can be contacted is via email which they all have. Heather Cassarkis