Absa penalises my payment history and refuses fair interest relief

I am deeply frustrated with Absa's credit card division. My card is maxed out due to high interest rates, yet I have maintained a 100% perfect payment history and have never missed a single payment. When I approached Absa for help to lower the interest and they offered to consolidate the debt, and it was declined due to high credit usage (100%). Called in and was referred to the collections deartment. Unbelievably, agents told me the only way they would help lower my interest is if I agree to be flagged as a "slow payer" on a restructure plan. Absa is effectively forcing a loyal, paying customer to intentionally ruin their clean credit score just to get financial relief. Because the card is stuck at its limit, my credit utilisation is hurting my profile and refuses to assist a willing payer. All i want is a chance to try and lower and protect my clean credit profile, not a penalty for doing the right thing.