EM
Esme M
1 reviews | Active since Apr 2023
23 May 2025, 11:36
Absa Payshap Payment
Zero rating not available. Made a Payshap payment to FNB on 21 May and still not credited to FNB account even though Absa already deducted from my bank account. They said they had technical errors, and it would be corrected, but now I'm told I have to wait another 3-5 working days for this to be resolved, when I have already waited 2 days for a usually immediate payment service. Really pathetic customer service.
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Absa's replyOfficial
23 May 2025, 14:25Dear Esme, Thank you for bringing this unfortunate matter to my attention, and please accept my sincere apologies for the inconvenience. Your case reference number is C-***9. I will review the matter and provide you with an expected timeframe for further feedback. Kind regards, Basani HlungwaneAbsa Bank Ltd
Best regards,
Absa's reply23 May 2025, 14:25
Official
Dear Esme, Thank you for bringing this unfortunate matter to my attention, and please accept my sincere apologies for the inconvenience. Your case reference number is C-***9. I will review the matter and provide you with an expected timeframe for further feedback. Kind regards, Basani HlungwaneAbsa Bank Ltd
Best regards,