ABSA PaySHap & Call Centre Assistance

This morning I have tried to register for ABSA PayShap, to find out that I was already registered??? I don't know my PayShap ID in other words... I then read some articles from the ABSA web page on the matter, but could not obtain all the answers... The articles did mention that PayShap could also be used from the full service, but I don't find anything there... So I called in, to find out more... Call 1: Call was answered, but the person I think, becuase of VOIP, could not hear me or vice versa - call lasted for almost 8 minutes, still ticking - I ended the call... Call 2: Listening to ABSA music for almost 6 or 9 minutes, to be asked to call again...???!!! I end the call. Call 3: Managed to get to a person, we started talking, but after 4 minutes, 29 seconds, again the call was cut... I still haven't learned anything yet, about PayShap .. ?? !! Problem: The moment I greet in Afrikaans, when ABSA answers the call, the response always with both two agents, was another 2 or 3 Hello's, is if they could not hear me... I asked them - they could, although they might not understand Afrikaans, I am sure they all know "Goeie MORE"... They ONLY need to ask me to perhaps switch to english, respectfully, without making it out as if they cannot hear me ??!!!!!!!! Both failed to confirm my number, to call me back, in case the call gets cut, which is how it should work... Can somebody please call me - I an registered for PayShap but can't recall that I have registered... I don't know my PayShap ID and how to use it??? My App also is sending messages to two different numbers, depending what type of message it is - or when I swipe my card... Should all messages not go to the same phone number? Please advise urgently - I am not going to call ABSA again as it is NOT a good way to contact them!!! itening to