Absa payment relief - took of Tripple this month

I have had enough with Absa as I’ve had 3 months payment relief plus an extra month on one of my loans with Absa..about 1 month ago an Absa person phone me and said let’s fix your account and extend your loan from 42 to 46 months..I said okey thanks.. But still today they keeping taking all the months off my account like Absa took 17000 of my account today and they should of only taken 5000.. This is an every month we’re I have to spend so much money trying to call them and they tell them the whole story over and after looking on the notes in my account then they refund my account.. This is Absa fault as they say and say to me don’t worry it won’t happen next month.