lM
lerato M
1 reviews | Active since Apr 2020
19 Apr 2020, 19:11
Absa Payment Relief Rejection!!
Good day,
I have been an Absa's client for 6 years! I have had my bond with them for 2 years now. I'm currently unemployed (retrenched) but have been consistently paying my bond without fail until the Corona pandemic hit. I am now trying to negotiate my repayments with no luck.
During the lockdown I called Absa to negotiate my bond repayments and I was told I have missed the debt relief deadline, of which I was not aware of. I honestly don't know where to go, I don't know what to do since I did not receive any upfront communication regarding debt relief as an Absa client.
Please help I am hopeless and helpless with no income.
Your assistance will be highly valued.
Regards, Lerato
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Absa's replyOfficial
20 Apr 2020, 16:21Dear lerato mola Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback/resolution via email or making contact with you telephonically within the next four hours . Kind regards,Rezona Louw Group Customer Care
Best regards,
Absa's reply20 Apr 2020, 16:21
Official
Dear lerato mola Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback/resolution via email or making contact with you telephonically within the next four hours . Kind regards,Rezona Louw Group Customer Care
Best regards,