SE
Shaun E
1 reviews | Active since May 2020
31 May 2020, 08:48
ABSA payment relief incompetence
After 6 weeks of trying to get a payment relief on my personal loan I eventually recieved an MMS with a new payment schedule stating a 2nd mms will follow for consent. The 2nd MMS never came so I called the ABSA call centre and was told the acceptance would be past on to a manager, but I should also send an email of consent to ***. Guess what true to form ABSA deducted my debit order 7 days later and sent me an email back with the generic online application process attached. Your level of incompetence is truly amazing.
Helpful (0)
Replies (1)0
Replies (1)
Absa's replyOfficial
01 Jun 2020, 09:59Dear Shaun van Eck Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback/resolution via email or making contact with you telephonically within the next four hours . Kind regards,Rezona Louw Group Customer Care
Best regards,
Absa's reply01 Jun 2020, 09:59
Official
Dear Shaun van Eck Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback/resolution via email or making contact with you telephonically within the next four hours . Kind regards,Rezona Louw Group Customer Care
Best regards,