ABSA Payment Relief - Failed to contact me

The complaints department And a payment relief, I noted on social media that you'll will contact customers, however I was not contacted. I thereafter noted you'll setup a web page where I captured and submitted my details for the payment relief. Still no contact. I made contact with with your Facebook messenger staff who advised somebody will contact me. They then advised I should mail *** which I did and still no feedback. It's been almost a month now and to date I have not received the offer for a payment holiday. Please advise why? I contacted Standard Bank for a payment relief forward loan I have with them and it was approved within 72hours of sending the request and they even offered a refund for the April 2020 debit order that was processed. ABSA really is useless and not assisting it's clients during COVID-19, you'll need to learn from the other banks. Never again will I do business with you'll.