Absa Payment Relief

Received an SMS on the 26 June20 advising my 3 months payment relief plan was coming to an end soon and to advise if I was still impacted by Covid19. I responded to the necessary prompts choosing for the 50% income loss. Then received a second SMS asking for the expected duration of the financial difficulty to which I responded 3 - 6 months. I am in the travel and tourism industry and our sector has not fully re-opened, therefore my salary has been reduced by 50%. I then emailed *** and ***. Both emails were read (I attached a read receipt). Went in to one of the Absa branches only to be told to call the H/O. You hold on for a long time before the call cuts off. Extremely disappointed at the lack of feedback from Absa especially during these very trying times.