Absa payment relief

I have been trying to get covid payment relief on my vehicle from Absa since the 3rd of April. I have app**** over the phone and online. Nobody comes back to me and it's more than a month later. Consultants I speak to tell me they will escalate it to a supervisor but nothing happens. They also cut me off. I also got a number for a supervisor but you can never get through. I left a message but no reply. I get sms's saying I will be contacted in 48hrs time but nothing. Shocking service.