TP
Thomas P
1 reviews | Active since Feb 2011
07 Apr 2020, 18:50
ABSA Payment holiday... No Response!
ABSA has offered a payment holiday for those affected by the Covid 19 lock down but it is impossible to get feedback. I have sent through an email over a week ago and have had no feedback.
It was made to sound as though the process was easy but it seems like we may be over with the lock down and then receive calls from ABSA about collection!
Where are you ABSA?
Helpful (0)
Replies (2)0
Replies (2)
Absa's replyOfficial
08 Apr 2020, 08:17Dear Customer Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further update/ feedback via email or making contact with you telephonically within four hours. Looking forward to being of service to you. Kind regardsNthabiseng SibandeCustomer Value ManagementAbsa Bank Ltd
Absa's reply08 Apr 2020, 08:17
Official
Dear Customer Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further update/ feedback via email or making contact with you telephonically within four hours. Looking forward to being of service to you. Kind regardsNthabiseng SibandeCustomer Value ManagementAbsa Bank Ltd
TP
Thomas P's updateReviewer Update
14 Apr 2020, 16:27Dear Nthabiseng,
You stated "Looking forward to being of service to you". Your response was simply to paint a picture to the users, members or other browsers on this site that you have aided a client but in reality you have not. You stated that I would get feedback today 14/04/2020 and today you state that I would receive feedback on the 29/04/04:
Good Day ******** ***** *******
We refer to your complaint with reference number C-******.I am currently investigating your complaint and will contact you on or before the 2020/04/29 4:00 PM with further feedback.
Yours Sincerely Nthabiseng Sibande
I initially made contact with the relevant department on the 30/03/2020. You are asking for a month to provide a client with assistance with this matter?
Will you do the same on the 29/04/2020 until South Africa exits the lock down then proudly advertise how ABSA assisted clients through the lock down?
If you have not seen my account yet, my debit order runs on the 25th of every month yet you want to give me FEEDBACK only, after the debit has run?
Once again Where are you ABSA?
You stated "Looking forward to being of service to you". Your response was simply to paint a picture to the users, members or other browsers on this site that you have aided a client but in reality you have not. You stated that I would get feedback today 14/04/2020 and today you state that I would receive feedback on the 29/04/04:
Good Day ******** ***** *******
We refer to your complaint with reference number C-******.I am currently investigating your complaint and will contact you on or before the 2020/04/29 4:00 PM with further feedback.
Yours Sincerely Nthabiseng Sibande
I initially made contact with the relevant department on the 30/03/2020. You are asking for a month to provide a client with assistance with this matter?
Will you do the same on the 29/04/2020 until South Africa exits the lock down then proudly advertise how ABSA assisted clients through the lock down?
If you have not seen my account yet, my debit order runs on the 25th of every month yet you want to give me FEEDBACK only, after the debit has run?
Once again Where are you ABSA?
TP
Thomas P's update14 Apr 2020, 16:27
Reviewer Update
Dear Nthabiseng,
You stated "Looking forward to being of service to you". Your response was simply to paint a picture to the users, members or other browsers on this site that you have aided a client but in reality you have not. You stated that I would get feedback today 14/04/2020 and today you state that I would receive feedback on the 29/04/04:
Good Day ******** ***** *******
We refer to your complaint with reference number C-******.I am currently investigating your complaint and will contact you on or before the 2020/04/29 4:00 PM with further feedback.
Yours Sincerely Nthabiseng Sibande
I initially made contact with the relevant department on the 30/03/2020. You are asking for a month to provide a client with assistance with this matter?
Will you do the same on the 29/04/2020 until South Africa exits the lock down then proudly advertise how ABSA assisted clients through the lock down?
If you have not seen my account yet, my debit order runs on the 25th of every month yet you want to give me FEEDBACK only, after the debit has run?
Once again Where are you ABSA?
You stated "Looking forward to being of service to you". Your response was simply to paint a picture to the users, members or other browsers on this site that you have aided a client but in reality you have not. You stated that I would get feedback today 14/04/2020 and today you state that I would receive feedback on the 29/04/04:
Good Day ******** ***** *******
We refer to your complaint with reference number C-******.I am currently investigating your complaint and will contact you on or before the 2020/04/29 4:00 PM with further feedback.
Yours Sincerely Nthabiseng Sibande
I initially made contact with the relevant department on the 30/03/2020. You are asking for a month to provide a client with assistance with this matter?
Will you do the same on the 29/04/2020 until South Africa exits the lock down then proudly advertise how ABSA assisted clients through the lock down?
If you have not seen my account yet, my debit order runs on the 25th of every month yet you want to give me FEEDBACK only, after the debit has run?
Once again Where are you ABSA?