MW
Mark W
1 reviews | Active since Jan 2012
29 Jun 2020, 10:15
ABSA Payment Holiday Issues!
ABSA has given me a 3 month payment holiday for this account but when checking my credit report this morning I see they have updated my profile saying this account is one month in arrears. I have multiple confirmations from them that the payment holiday is approved and they have stopped the debit orders. This is affecting my credit score unnecessarily!
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Absa's replyOfficial
29 Jun 2020, 11:27Dear Mark, Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology for inconvenience caused. I will review the matter, provide you with my specific contact details as well as your unique complaint reference number and an expected timeframe for further feedback within the next hour. Kind regards,
Basani Hlungwane
Group Customer Care
Absa Bank Ltd
Basani Hlungwane
Group Customer Care
Absa Bank Ltd
Best regards,
Absa's reply29 Jun 2020, 11:27
Official
Dear Mark, Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology for inconvenience caused. I will review the matter, provide you with my specific contact details as well as your unique complaint reference number and an expected timeframe for further feedback within the next hour. Kind regards,
Basani Hlungwane
Group Customer Care
Absa Bank Ltd
Basani Hlungwane
Group Customer Care
Absa Bank Ltd
Best regards,