AA
Anita A
1 reviews | Active since Sept 2016
15 Dec 2021, 07:17
ABSA - PAYMENT FUNCTIONALITY ON INTERNET BANKING NOT WORKING
Complaint C***0 refers. Our internet banking functionalities are not working. Logged a complaint a week ago with no resolution. Kim Rousseau told me the SLA can take up to 31 working days to resolve. Our personal banker confirmed that she is aware of this issues and had the same issue with a different client. The issue with the other client was resolved within hours, but for some reason a week later I am still not able to make payments on internet banking. How do I explain this to suppliers and sub contractors who is expecting payment before they close for Xmas? Sorry, I cant pay because ABSA internet banking is not working??? ABSA, why are some clients' issues resolved within hours yet other clients issues are ignored???
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Absa's replyOfficial
15 Dec 2021, 11:32Dear Anita, Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology for the inconvenience caused. Your case reference number is C-***4. I will review the matter, and provide you with an expected timeframe for further feedback within the next hour. Kind regards,
Basani Hlungwane
Group Customer Care
Absa Bank Ltd
Basani Hlungwane
Group Customer Care
Absa Bank Ltd
Best regards,
Absa's reply15 Dec 2021, 11:32
Official
Dear Anita, Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology for the inconvenience caused. Your case reference number is C-***4. I will review the matter, and provide you with an expected timeframe for further feedback within the next hour. Kind regards,
Basani Hlungwane
Group Customer Care
Absa Bank Ltd
Basani Hlungwane
Group Customer Care
Absa Bank Ltd
Best regards,