WS
William S
1 reviews | Active since Dec 2021
28 Feb 2025, 18:17
ABSA Payment an embarre*****t
Went out to purchase a few things, presented 2 ABSA Private Banking Cards, both declined, insufficient funds. Seriously. I have been with ABSA for well oer 30 years. probably closer to 40 and they do not have the decency to post a simple message on their app that, sorry, we know that you have money with us but you cannot use it, Clearly ABSA do not care for their clients at all, have abysmal CS and simply do not care. ABSA if your online banking systems do not work alert you clients, it is an embarrassment
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Absa's replyOfficial
03 Mar 2025, 11:28Dear William Sharp, Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details and the expected timeframe for further feedback/resolution via email. The reference number for your complaint is C-***9. RegardsMarvellus ChaukeAbsa Bank Group Customer Care
Best regards,
Absa's reply03 Mar 2025, 11:28
Official
Dear William Sharp, Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details and the expected timeframe for further feedback/resolution via email. The reference number for your complaint is C-***9. RegardsMarvellus ChaukeAbsa Bank Group Customer Care
Best regards,