1 reviews | Active since Oct 2023
Absa pay sharp to Capitec suck ! don't ever use
I made Absa pay shap from Absa, to my OWN Capitec account on 31 January 2025. Money went off my account, doesn't reflect in my Capitec account. Went to Absa branch Mall@Reds yesterday, told me it wil take 3 days to rectify. Sandra from Absa ask me why I do I not make normal payments? Why do you have this function then??? Ask to see the branch manager, they called Sylvia, I don't believe she is the actual branch manager, I almost started to cry, she just keep suggesting email and telephone numbers I must contact. Told her, there must be something she can do as branch manager, told me NO, There is nothing else they can do. I must follow up on the toll free number myself. Not helpful at all, got upset with me when I explained I need my money. I phoned eft enquiries from the bank, told me the same thing. Send an email to LP missing payments, they respond with: consultant will attend to my problem. I fail to see why it take 3 days, if both accounts are in my name! 31 January to 4 February, They told me 3 working days, so the weekend without my money doesn't count !! Case No C-***9
For any future correspondence regarding your complaint, please quote the following complaint reference number C-***1.
Our complaints handling procedure is as follows.
- The complaint has been assigned to me, and I will investigate and consider all relevant information.
- I will provide you with feedback as to the progress of your complaint by 07 February 2025.
- Please note that the time it will take to resolve your complaint depends on the complexity of the matter.
- You will be notified of the outcome of the investigation and final decision as soon as possible.
For any future correspondence regarding your complaint, please quote the following complaint reference number C-***1.
Our complaints handling procedure is as follows.
- The complaint has been assigned to me, and I will investigate and consider all relevant information.
- I will provide you with feedback as to the progress of your complaint by 07 February 2025.
- Please note that the time it will take to resolve your complaint depends on the complexity of the matter.
- You will be notified of the outcome of the investigation and final decision as soon as possible.
BOTH accounts are MY accounts
Money transfered from ME to ME
Now you promise an outcome before the 07 February,,,,
7 days after I made the transfer
WHY WHY WHY
Complexity of the matter ????? AGAIN I am the only person involved in this matter
BOTH accounts are MY accounts
Money transfered from ME to ME
Now you promise an outcome before the 07 February,,,,
7 days after I made the transfer
WHY WHY WHY
Complexity of the matter ????? AGAIN I am the only person involved in this matter
As I explained my situation to you in my email:
This is urgent, again I fail to see why the money is still not back in my account
As I explained my situation to you in my email:
This is urgent, again I fail to see why the money is still not back in my account
Almost 2 hours later, and no response from you payments team?
Almost 2 hours later, and no response from you payments team?
