ABSA - Pathetic services is an understatement.

All I can say is pathetic service, after being a loyal customer for many years with ABSA their customer retention policy is pathetic, I seriously doubt that the staff have been thoroughly trained on TCF. Who knew that applying for a loan with a bank that you bank with would be such a mission let alone receive bad service. Speaking to consultants on a Monday morning is also the worst, why work in a call center if you lack people's skill, when asked to speak to a Team leader one is then put on hold (well I am guessing that all the team leaders and managers are in an Exco meeting discussing how wonderful their "useless" call center staff are and what increases and bonus they all should receive as they are doing so when with customer retention). Please get someone that's competent enough to call me and understands the importance's of customer retention and TCF.