Absa - pathetic service, rude and arrogant staff, overcharge on bank charges

<p>I had such an awful experience with Absa, firstly, I received a bank statements after a few months in the post, only to find out that I was being overcharged with regards to the bank fees, I went to the Malvern branch and queries, whereby i was told that my branch which is Shallcross would assist in refunding the charges. Once I got to the Shallcross branch, I was told that they do see the error, however, i must find the contract i had signed and come back, they will also get a consultant to call me. I requested that they find a copy of the contract as when we moved house, alot of boxes were lost in the move. Two weeks later, being the 20th June 2017, i get the most outrageous call from the most arrogant lady from Absa, this women, shouted at me, for quering my account, she was rude as hell and when i requested a letter from Absa stating that they cannot help, once again, she raised her voice at me and said why didnt i come sooner to query the account. after me explaining that I did not receive statements until three weeks ago. I am extremly iriate with this pathethic service. I have been a loyal customer of absa for years.. only to be treated so very poorly by a women with no respect. so now.. im left with no answers, no call backs, only a very bad taste of absolute disgust. ABSA ... wants the point of your tag line.. today.. tomorrow.. together.. should be today.. you rob us.. tomorrow.. you verbally abuse us... and together... you rob and abuse.. </p>