Absa pathetic service

Absa commercial insurance with the recent storm in kzn my bussiness property was severely damaged I put through my claim.claim no *** property was inspected assessed due to the storm damage the consultant motlasli mosheni gave me the worst customer experience for the past 4weeks my bussiness is currently closed due to the damage and absa insurance refuse to pay out on damages caused by the storm pathetic customer service from absa and the building is in bond with absa bank never expected this from absa bank insurance was taken out by absa when I purchased this building in 2020 everything was checked by absa before I took out the bond R2.5mil now they have a problem not to pay out for damages