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Dana B
1 reviews | Active since Jun 2020
09 Dec 2021, 07:15
Absa pathetic service, estates
My mother passed away and i e. Mailed all required docs to Absa (correct e. Mail given by Absa) and they acknowledged receipt. Its now been nearly 4 months and no feedback, or calls that is returned. I cannot say that Absa's service is bad because its non existing. After all tjis time i do not even know who is handling the estate. I have phone regularly Nd who ever answers just put me through to the so called correct person and its impossible to get through. It feels like Absa is falling apart and its impossible to get any feedback whatsoever.
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Dana B's updateReviewer Update
09 Dec 2021, 07:18Someone at absa handling estates must phone me after reply here. I have had enough of their lack of interest in providing a service.
DB
Dana B's update09 Dec 2021, 07:18
Reviewer Update
Someone at absa handling estates must phone me after reply here. I have had enough of their lack of interest in providing a service.
DB
Dana B's updateReviewer Update
22 Dec 2021, 13:00Closing the case. U phoned me and promised to look into this and provide feedback. U close no file without my consent. Still no joy. I phone and phone and u don't answer. The fact that u state closing file after a day is actually not addressing my complaint but an easy way to get out of this. Poor performance. I have had enough and will persue this to your head quarters.
DB
Dana B's update22 Dec 2021, 13:00
Reviewer Update
Closing the case. U phoned me and promised to look into this and provide feedback. U close no file without my consent. Still no joy. I phone and phone and u don't answer. The fact that u state closing file after a day is actually not addressing my complaint but an easy way to get out of this. Poor performance. I have had enough and will persue this to your head quarters.