Absa - Pathetic service

I was approve for the relief scheme on my loan account, but still they try to deduct the installment. I'm retrench and app**** online for the insurance on my overdraft facility 3 times !! Uploading the documents required every time. Only receiving an email that a consultant will call me if they needed more info. It's a month later and still no call and no processing of this application. When I talked to Absa on the phone the lady just told me she will call me again next month !! SERIOUSLY ??? An incompitant Absa employee blocked my credit card after numerous calls to Absa, I emailed the required information directly to an Anza who promised to call me back and resolved the matter. Almost two months later and no call or email on this matter. Not to even mention that Absa *******ly deducted money from my child maintenance money. I'm at the point of going to an attorney. Maybe I will get service then from Absa