absa pathetic service

I have received a very disturbing and bad service from absa of which I m their client for more than 20 years. I had a credit card ***** problem and they sorted that one out and they have arranged a replacement for a credit card through the same query and the card was delivered in Richard bay branch while I have specified that they have to deliver it in Durban Windermere centre branch. I received an sms that states that I have to get my card in Richards bay and I called the branch to inform them that I have requested the card to be sent to Durban Windemere branch they told me that there is nothing they can do I have to call the absa credit card division so they cancel the card and make the new card for me of which I did. Upon calling the credit card division they told me that they will reroute the card and its gonna take something like 10 days I have been waiting for more than that and if I call they pick up and drop my call or not pick up at all to enquire. I have sent numerous emails to them with the above ref numbers and I have left my number as well they only send an automated email with the ref number and promise to be in touch within 48 hours and nobody has bothered to either attend to my query and give me feedback or call me. I am so much disappointed as I seriously think that its personal with ABSA as I always encounter cases where they dont bother attending to my cases.