ABSA Pathetic service delivery.

I have been struggling to sort out a ABSA Home owner insurance claim since January, with no success. I have sent numerous emails over the past two months and have made multiple phone calls to follow up and request service delivery. Every time I get empty promises that someone will send me feedback or finalise the matter, with no delivery on these empty promises. Feedback on my most recent telephone call to ABSA yesterday, indicated that Mthokozisi Schabangu is now handling the matter (the third person involved that I am aware of) and will get back to me. I am still waiting for her response - turns out this is just yet another empty promise of ABSA. I strongly advise everyone to avoid ABSA Home owner's insurance as far as possible, as getting a claim finalised is a total nightmare. I had to resubmit my supportive documents about five times, with ABSA claiming that it had not been done before, yet there is still no finalisation of the matter.... Luckily I have proof of all the submissions I made to ABSA over the last two months. The number of hours I have spent on the telephone and in sending emails (with no feedback at any stage from anyone at all) is to say the least, ridiculous. Let alone the money I have spent on making these phone calls or have lost due to my time being spent on telephone calls, half of the time listening to music. No one ever gets back to you when you phone ABSA and no one takes ownership in treating you as a client as can be expected by institutions such as Absa. How pathetic this is!