Absa Pathetic Service and Follow-up

I submitted a credit card dispute on 5/12/2024 with details due to ***** on my credit card. I have made numerous enquiries via telephone and still no response. It is unacceptable, I already have my new card, turn around time is stipulated as 3-5 business working days, unacceptable. Absa just want your money, skip a bond payment and there will be no delay in phoning you for debt collection, service is pathetic. Regards Tania Bisset