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eric F
1 reviews | Active since Jun 2013
28 Aug 2020, 14:34
ABSA PATHETIC SERVICE
I called the cheque account recoveries department on the 18th of August for a credit to be transferred into my FNB account, spoke to Marco Martin, called in 5 times after that and got the run-around, was told the money will be in my account by Wednesday 26th August 2020, then told Friday 28th August 2020. now was holding for hours on the phone, the lady then answered and put me on hold for over 30 minutes and hung up.
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Absa's replyOfficial
28 Aug 2020, 16:27Dear Eric Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology . Your complaint reference number is C-***0. I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback within the next four hours . Kind regards,Daphne Le GrangeGroup Customer Care
Absa's reply28 Aug 2020, 16:27
Official
Dear Eric Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology . Your complaint reference number is C-***0. I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback within the next four hours . Kind regards,Daphne Le GrangeGroup Customer Care