MA
Marlon A
1 reviews | Active since Mar 2018
10 Dec 2020, 12:24
ABSA Pathetic service
Worst customer service ever, had an issue with my account and called customer service on the 2nd November 2020 and was promised feedback with 7 days, emailed again on the 16th and then called them on the 17th with them promising to escalate the issue. I called Revalia Mokone on the 9th December 2020 and was told it will be escalated to Isaac Kekana, on the 10th Decembers 2020, I received an email saying that the call was closed. I called Revalia again on the 10th December 2020 and asked why was I not given any feedback and the case was closed. Apparently a Ms Beyers who was the initial consultant closed the case. I am waiting for feedback
Helpful (0)
Replies (4)0
Replies (4)
Absa's replyOfficial
10 Dec 2020, 13:33Dear Marlon Aungamuthu , Thank you for bringing this matter to our attention. We sincerely apologies on any inconvenience caused. Your complaint reference number is C-***9. Kindly provide our office with a id or account number to ensure effective investigation and feedback
Regards
Daphne Le Grange
Regards
Daphne Le Grange
Absa's reply10 Dec 2020, 13:33
Official
Dear Marlon Aungamuthu , Thank you for bringing this matter to our attention. We sincerely apologies on any inconvenience caused. Your complaint reference number is C-***9. Kindly provide our office with a id or account number to ensure effective investigation and feedback
Regards
Daphne Le Grange
Regards
Daphne Le Grange
MA
Marlon A's updateReviewer Update
10 Dec 2020, 15:13Hi Daphne
I have rep**** to your email.
I have rep**** to your email.
MA
Marlon A's update10 Dec 2020, 15:13
Reviewer Update
Hi Daphne
I have rep**** to your email.
I have rep**** to your email.
MA
Marlon A's updateReviewer Update
27 Feb 2021, 00:33Hi Daphne
Please could you assist as the rewards team's incompetence is back, I have been downgraded again, no notice and no visible difference, the last time they could not see the annual increase for my investment, also note that I had to point it out as they did not even attempt to help.
Please could you assist as the rewards team's incompetence is back, I have been downgraded again, no notice and no visible difference, the last time they could not see the annual increase for my investment, also note that I had to point it out as they did not even attempt to help.
MA
Marlon A's update27 Feb 2021, 00:33
Reviewer Update
Hi Daphne
Please could you assist as the rewards team's incompetence is back, I have been downgraded again, no notice and no visible difference, the last time they could not see the annual increase for my investment, also note that I had to point it out as they did not even attempt to help.
Please could you assist as the rewards team's incompetence is back, I have been downgraded again, no notice and no visible difference, the last time they could not see the annual increase for my investment, also note that I had to point it out as they did not even attempt to help.
Absa's replyOfficial
01 Mar 2021, 09:38Dear Marlon, Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology . Your complaint reference number is C-***2. I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback within the next four hours . Kind regards, Daphne Le Grange Group Customer Care
Absa's reply01 Mar 2021, 09:38
Official
Dear Marlon, Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology . Your complaint reference number is C-***2. I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback within the next four hours . Kind regards, Daphne Le Grange Group Customer Care