absa pathetic service

Please take note especially with Absa insurance u become so gullible because when you 1st take it they sweet talk you and there is no after service no one calls you either is there a follow up. I have taken insurance on the building 2 years ago with our rainfall that has become so much recently i have put in a claim to Absa imagine telling me we decline your claim due to rusty nails and no maintenance mind you when we did take insurance we had no assessor assess nothing in my property so we took it upon our-self that all should be well. Guess what when i further looked into this nail nonsense it takes 10/15 years for a gal vanished nail to rust im only living in the premises 20 months how does a nail when i have also taken this insurance 20 months ago please explain Absa , **** service , no worry no care always sending emails to say case is closed how is it possible when u didn't even call me once. Please be aware of these people they take take take but you get no follow up no service like they work just to get your payments each month , but trust me if i miss 1 months payment it will be so quick that i will receive several calls why is this the case. PATHETIC SERVICE. I MEAN NO SERVICE AT ALL, YOU GUYS REALLY NEED A AWAKE UP CALL . U DO NOT BELIEVE IN ANY CUSTOMER SERVICE AT ALL. The case will be closed as we are unable to assist imagine this is reply no calls and case was opened 2 months ago.